Need to reduce level sound of music to load otherwise great shop
Really lovely helpful lady who works here. She helped us with all our purchases and also with the new points app. She was brown, quite tall, wearing a denim jacket, with an African accent, i think! On 25/10 around 6pm. She was naturally very friendly & approachable. Thank you girl
Amazing, clothes and prices. All good baby baaaabyy
Friendly service, Helpful staff, Good selection of gear.
waited on the queue for a few minutes as store had one person on the till (Thursday 7pm), showed my email order and mentioned to the girl on the desk that I also received a phone call from them at 9am letting me know that my shoes has arrived in store and was ready to be collected. Girl went at the back with a body language in which I knew she would come back saying she haven't found it, sometimes you can tell when people aren't interested by talking to them for one minute. 1m later exactly as I thought, she came back saying shoes isn't there and if Im sure the address is correct, so I said: let's have a look together, it says bullring, then another girl came in seams to be supervisor or a manger Im not sure, asked me to see the email again, so I showed her and instead of going at the back and check again, as "two heads" works better than one, nope, she looked at me and said: would you like to go for a walk for 20m and came back cause I need to call "customers service"?! I said I will wait in store thanks. At the same time the other girl said: we missed two deliveries today, maybe yours didn't arrive too, so I said: let's wait and see. As I was waiting a guy called Bruno (5 stars for Bruno) was walking pass and asked me: so did you get your shoes? I explained to him what is going on and very politely I asked him to go back there and have a look for me, because I know sometimes our colleges moves stuff around or we just don't look properly, so a second look would be good he said not a problem, I will check for you, 45s later he comes back with my two pair of shoes. Now the question is: Is it true that there was 2 missing orders? Cause it was about to be 3, or maybe the same girl that couldn't find mine was who looked for the other two??? I would have gone all the way back home without my shoes knowing that they were there! I think some of the staff over there needs to be more sensible and carrying, also ask each others help, they need to use their common sense as in two eyes works better than one. But to be begin with, they need to be willing to work properly on the first place. They need to understand that when we buy online is still the same company, and if they dont, they are simple damaging the reputation of the entire company. If you look other reviews, you will see that Im not alone, maybe is time for the big managers to step in and dont let their staff destroy our online shopping experiences.
Footasylum Birmingham - Bullring is a UK Shoe Store based in Birmingham, West Midlands. Footasylum Birmingham - Bullring is located at SU305,27 Bullring Shopping Centre, 27 Moor St, Birmingham B5 4BA, UK.
Please contact with Footasylum Birmingham - Bullring using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Footasylum Birmingham - Bullring opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider