I broke and dislocated my ankle at work and found myself in unfamiliar surroundings as home is 20 miles away. What could have been a fairly disconcerting experience was made a positive experience bearing in mind the circumstances. Everyone I encountered from the moment I was treated in majors, through to the porters, surgeons, anaesthetists, nurses and all the other staff who make a hospital tick were brilliant. Always friendly and polite. The patience and compassion shown at all times was exemplary and a real credit to the NHS.
Nurses were nice and attentive. Other than that, this place is a shambles. At 3.55am I was close to getting my baby in the car and driving 2 hours to Warrington hospital, where things are more efficient, professional and personable; even when running at 20 times the capacity I experienced at Heartlands, yet again tonight. We left before actually seeing a doctor, as our GP surgery would have been open by the time we expected to be seen, not that we saw one even walking around the whole time we were there. Can't describe how dissapointed and worried my wife and I are.
Other that the waiting hours and a few members of the staff(not nurses) from the ENT department, who were gossiping about the patients or laughing about what they did or said, I have no complaint whatsoever. I went in almost having sepsis and I was treated straight away, felt better within 2 days and was discharged on the 3rd day with appropriate treatment. There are some nurses there that deserve all respect for their hard work.
Visited to have my daughter via c section on 11/1/19 and stayed for 2 nights. Excellent care from the start to finish. The doctors, nurses, surgeons, anaesthetists, midwives and support staff were friendly and very welcoming - nothing was too much. I stayed on Aspen ward and each staff member throughout the day and night shifts were just superb. They made you feel so relaxed and that you were important. This is the best care I have ever received and would like to commend all of the staff who were a part of mine and my daughters care. Thank you so much for all of your hard work!
I came into the hospital via ambulance and was seen by the hospital staff very quickly which probably saved my life. They quickly sent me to angioplasty theatre where a stent was inserted to my blocked arteries. Thank you very much to all the team. Specially ward 6 staff who gave me breakfast at 1230am as I was very hungry and couldnt go to sleep.
Birmingham Heartlands Hospital is a UK Hospital based in Birmingham, West Midlands. Birmingham Heartlands Hospital is located at Bordesley Green E, Birmingham B9 5SS, UK.
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