Amazing facilities & very relaxing
Treatment was lovely but welcome was a little lacking and could hear the staff members chatting through the wall.
Ive stayed at some pretty plush hotels but what counts is the service and friendliness of staff Hyatt Regency is a luxury five-star hotel in the heart of Birmingham combining retro chic style interiors with modern panache. I enjoyed immaculate service, a luxurious spa and gym and despite the formal setting, everyone is friendly and down-to-earth, which makes the experience feel extra special. The concierge deserve a special mention particularly Maverick, John, Dave and Craig for the extra effort they put in to make you feel welcome, they are sublimely courteous and greet you by name as you pass; their local knowledge is exemplary of the finest bars and restaurants Birmingham has to offer. I have joined as a member of the Amala spa and gym, which has recently undergone an extensive makeover and upgrade pushing it above and beyond what most gyms and spas have of offer in central Birmingham. The first thing I noticed is the friendliness and helpfulness of the staff particularly Jan the manager and Kinder the receptionist always smiling and go the extra mile to make your visit as comfortable and relaxing as possible. Facilities abound, but those that stand out include the Club & Spa which has an state-of-the art gym, a training room for a sauna, steam room and pool with Jacuzzi. Theres a shadowy, magazine-laden pre-treatment relaxation room and ample relaxation areas pool side. In conclusion a mercilessly resplendent and highly polished retro chic hotel overlooking ICC located in bustling Birmingham near The Mailbox and Bullring shopping complexes. Can definitely recommend this as my number One choice.
Spa needs a serious facelift, outdated pool and jacuzzi, facilities are old and tired not worth the price. Would not recommend.
Booked a massage for my husband and me for his 40th birthday on his actual birthday as one of a couple surprises. I spoke to someone the week before and double checked that it is going to be ok for both of us to have a treatment at at the same time which was no problem. Before leaving on his birthday morning I called the spa to triple check it's all still going to be ok to find out that they only had one person booked in and cannot possibly accommodate 2 as had someone lease booked in I believe. Totally unprofessional and spoilt his surprise as I had to tell him that I can only drive and leave him there and then pick up. We hardly get a day off together and it totally ruined the experience. I chose Amala as thought they would have been super professional since they are based in one of the best hotels in Birmingham. And they managed to mess it all up. Had some money off the treatment and apology but for such an important day it didn't matter. I'd much rather pay more and get great experience on such an important day.
Amala Spa and Club is a UK Spa based in Birmingham, West Midlands. Amala Spa and Club is located at Hyatt Regency Birmingham, 2 Bridge Street, Birmingham B1 2JZ, UK.
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