The best car dealership I have visited, left to browse without instantly being pounced on and when approached nothing is to much trouble
Would have been five stars based on past experience and trusted staff - but communication was poor on my last visit.
Well done BSM,. Service staff went above and beyond their.J..D to ensure good customer service. Took my car to be slotted in when possible for retest. Was initially told it will take all day as they're very busy. I explained my situation and service staff got it completed within the hr. I didn't take the staff members name but he was a stocky chap with grey hair and kind face. Well done chap, you saved me a lot of inconvenience.
Review Edit: KEEP WELL CLEAR!!After just a month of it being seen by thus garage, I rang to say that a fault had occurred, to which they said that they could look at it but would charge me another 150 just to diagnose the fault again and then pay on top of it to get it fixed. The initial fault was the MAF sensor, which came up again as an error code. Ford is an absolute joke! The quality of the works was fine, they diagnosed the fault and fixed it to a decent standard. The reason for the low rating was the level of service received. Car was booked in for the work to be carried out and was guaranteed to be done by the end of the day. With 5 minutes to close on the day, I called them to find out that the service advisor I was dealing with wasn't in and so nothing had been done. The following day the advisor rang to say it should be completed by the end of the day and yet again, I received no communications until I rang at the end of the day. The advisor had left by this point. I had to book myself into a hotel for two nights, an expense I hadn't anticipated given the fact that I was told that the car would be ready for me each day. On the third day, I rang the service advisor who said they will ensure it is done by the end of the day... we are now on Friday, and at the end of the third full day, I was told that due to the number of mechanics on holiday at the same time, it still wasn't done!!! After a frustrated call Friday evening, to be told that the advisor guarantees it is done by Saturday midday, I finally picked up the car. When I checked the bill to see how many hours it took to carry out the job, expecting a good 15 hours given the length of time the car was in the garage, it had been worked on for a mere 1.5 hrs!!! I would strongly advise not going to this dealership but to go to a proper Ford garage instead.
Mark Selby is an absolute gem! Very proactive, honest and straight to the point. No need to worry with him. Thank you Mark for the Mustang today and previously. Overall the dealership is well presented and everyone is smiley, approachable and friendly
Bristol Street Motors Ford Birmingham is a UK Car Dealer based in Birmingham, West Midlands. Bristol Street Motors Ford Birmingham is located at 156-182 Bristol St, Birmingham B5 7AZ, UK.
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