Awful experience, terms snd conditions change frequently. Its all about forcing your hand to buy their extortionate insurance.
Appalling in every aspect. I was downgraded and was told terms and conditions had changed since I made. My reservation. Then they demanded 1000 pounds deposit instead of the 300 which was stated in the email I received when booking directly through their website. The car was filthy but I was told it had been washed but the high pressure pump had failed so it wasn't quite as shiny as it should be. Also, while I paid for a full tank of petrol there was less than half in the car. After keeping me there for an hour and a half I asked to speak to anyone else and he shockingly replied that due to their recent merger there was nobody to call as they only speak through emails. Now I know he was telling me lies from start to finish but this absolute idiot is a manager. Very poor, disgusting and criminal!
Echo the 1 star reviews here. Do not use if you don't have their supported credit cards - they accept Visa Debit cards for the damage deposit but do not specifically say in the terms and conditions that having to do this incurs an additional charge - in my case, equal to the rental cost! I wonder if Europcar (their owner) set up this company to drive people away from the budget car rental businesses back to them given the shocking service?! AVOID IF YOU USE AMEX!!!!!
The company is one of a host of budget vehicle providers and while - it goes without saying - you do get what you pay for, even by the standards associated with this price bracket, their customer "service" standards are an utter disgrace. Arbitrary T&Cs and excessively priced overheads are of course how they make money, but if the staff have not even the least bit of goodwill nor manners, perhaps shutting down shop would be best for everyone. The customers would certainly not miss such an "experience".
They are part of Europe car here are the issues that I faced. The post code provided by the staff is not accurate and you will have a tough time returning the car on time in case you don't have the correct location. The customer care numbers are as good as no use. They get to Europe care and if you say inter rent they will transfer to some where you wont get any where. you would end up paying lot of money on phone without speaking to some one. They don't even have it saved in the GPS. I nearly missed my flight as we spent good time in finding the return location.
Car Hire in Birmingham Airport - InterRent is a UK Car Rental based in Birmingham, West Midlands. Car Hire in Birmingham Airport - InterRent is located at Airport Way Birmingham Airport, Arrivals Hall, Birmingham B26 3QT, UK.
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